Clinical Service Technician
3 days ago
Job Summary: We are seeking a highly motivated and detail-oriented Clinical Service Technician to join our team. As a key member of our delivery team, you will play a critical role in ensuring our patients receive the medical equipment and supplies they need.
Key Responsibilities:
• Load and unload medical equipment, oxygen, and supplies onto and off of delivery vehicles.
• Deliver medical equipment to homecare patients, including setting up the equipment, instructing patients on basic use, and assisting with problem-solving.
• Ensure patients do not experience service failures by proactively communicating estimated arrival times and resolving any issues that may arise.
• Complete daily delivery logs, pick-up and delivery forms, reimbursement documents, and vehicle maintenance logs via paper or electronic means.
• Perform routine vehicle maintenance and daily inspections, including checking gasoline, oil fluids, tire pressure, and brakes.
• Respond to critical situations as needed, both during regular business hours and on an on-call basis.
• Comply with all applicable traffic laws and regulatory requirements, including practicing safe driving habits and adhering to hours of service, daily log, and hazardous materials regulations.
• Adhere to mandatory reporting requirements, including physical abuse of any family member, unsafe home environment, unsanitary conditions, or insufficient food for children.
• May clean and assist with equipment repair, as well as assist with scheduling daily deliveries and pickups to ensure timely and efficient service.
Requirements:
• High school diploma required;
• At least 21 years of age;
• One year of related work experience required;
• Minimum of three years driving history required;
• Active, valid Commercial Driver's License with Hazardous Materials Endorsement at all times;
• Successful completion of Apria Healthcare's Driver Training Program;
• Meet job-related requirements to comply with D.O.T., F.D.A., and Joint Commissions regulations.
Working Conditions:
• Regularly required to use hands to write, use computer, operate a motor vehicle, use a handheld device, telephone, and manipulate documents;
• Regularly required to read documents and write neatly, legibly, and transcribe accurate information and numbers/values;
• Continually engages in activities that require talking and hearing;
• Frequent variations in sitting, walking, standing, kneeling, reaching, or stooping;
• Specific vision abilities required to perform this job safely include close vision, distant vision, night vision, and ability to adjust focus;
• Strength aspects include frequently standing and lifting objects from 1" to 36" high with weights ranging from 10 lbs - 160 lbs, and carrying objects for distances ranging from 1 ft - 350 ft;
• May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to;
• Will be required to wear various personal protective equipment consistent with the hazards encountered in this role;
• May be required to work with cryogenic fluids requiring special precautions and PPE.
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