Community Engagement Specialist
4 weeks ago
Make a Difference in Your Community
The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change through various programs and services. We're seeking a talented individual to support our Community Concierge team at the local Community Hub, providing exceptional customer service and experiences.
Key Responsibilities:
- Support front-desk operations, attendance, and administration
- Greet community members and guests, making them feel welcome and engaged
- Monitor the Community Hub for safety and service interventions, serving as a first responder for emergency situations
- Answer phones and email inquiries, actively managing customer transactions and resolving opportunities and concerns
- Partner with local Community Hub leadership to ensure community spaces are clean and record maintenance issues for resolution
- Anticipate individuals' needs to accommodate them and provide an exceptional customer experience
- Maintain inventory of supplies and order new stock as needed
Requirements:
- At least 18 years of age
- Earned high school diploma or GED
- Ability to work flexible hours, weekends, and/or holidays as needed
- Top-notch verbal, written, and interpersonal communication skills
- Bilingual, English/Spanish highly preferred
Child Abuse Prevention:
- Report any items that may provide a health or safety hazard to staff, members, or guests to your supervisor
- Follow all policies and procedures related to keeping children safe in our facilities and programs
- Report any suspicious behavior and violation of policy and procedures to your supervisor
- Complete all child abuse prevention training as required
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