Customer Service Representative
3 days ago
Fred Loya Insurance is seeking a skilled Customer Service Representative to join our team in Fort Worth, TX. As a key member of our sales team, you will be responsible for selling new auto insurance policies, renewing policies, and servicing existing ones.
About the RoleThis is a full-time position with an estimated annual salary of $45,000 - $60,000 depending on experience. Our ideal candidate will have excellent communication skills, be goal-oriented, and possess a strong desire to provide exceptional customer service.
Key Responsibilities- Provide professional and courteous service to internal and external customers
- Answer questions regarding customers' policies and offer solutions
- Accept payments and process transactions efficiently
- Identify potential needs of customers and suggest relevant services
- Follow up with customers on quotes, renewals, and cancellations
- Bonus pay opportunities
- Paid training and ongoing education
- Paid holidays, vacation days, and sick leave
- Access to health, dental, vision, life, and 401K plans
- Performance evaluations every six months
- High school diploma or equivalent required
- Bilingual (English/Spanish) a plus
- Business professional attire and a reliable vehicle
- Ability to work independently and as part of a team
- Strong problem-solving and communication skills
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