Customer Service Representative with Excellent Communication Skills

2 weeks ago


Buena Park, California, United States MCI, LC Full time
Job Description

This role is ideal for individuals who possess excellent communication skills, are highly reliable, and have a strong willingness to learn. As a Customer Service Representative, you will be responsible for handling inbound inquiries, troubleshooting technical issues, and providing top-notch customer service.

Key Responsibilities:
  • Handle inbound contacts in a courteous, timely, and professional manner.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
  • Utilize systems and technology to complete account management tasks.
  • Accurately document and process customer claims in appropriate systems.
  • Follow all required scripts, policies, and procedures.
  • Utilize knowledge base and training to accurately answer customer questions.

Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Experience with data-entry utilizing a computer.
  • The ability to read and speak English fluently.
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+).
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).

Salary and Benefits:

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. In addition to competitive compensation, MCI offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time-off, regular raises, advancement opportunities, and a fun, engaging work environment.



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