Customer Service Representative with Excellent Communication Skills
2 weeks ago
This role is ideal for individuals who possess excellent communication skills, are highly reliable, and have a strong willingness to learn. As a Customer Service Representative, you will be responsible for handling inbound inquiries, troubleshooting technical issues, and providing top-notch customer service.
Key Responsibilities:
- Handle inbound contacts in a courteous, timely, and professional manner.
- Listen to customers, understand their needs, and resolve customer issues.
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
- Utilize systems and technology to complete account management tasks.
- Accurately document and process customer claims in appropriate systems.
- Follow all required scripts, policies, and procedures.
- Utilize knowledge base and training to accurately answer customer questions.
Requirements:
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Experience with data-entry utilizing a computer.
- The ability to read and speak English fluently.
- Have a wired, high-speed internet connection (Download speed of 20Mbps+).
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately (20+ words a minute).
Salary and Benefits:
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. In addition to competitive compensation, MCI offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time-off, regular raises, advancement opportunities, and a fun, engaging work environment.
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