Strategic Account Director

1 week ago


Richardson, Texas, United States RealPage Full time
{"title": "VP, Customer Success Strategic Accounts", "description": "Overview

RealPage is seeking a highly skilled and experienced VP of Customer Success Strategic Accounts to lead our most strategic accounts and drive growth and retention. This role requires a strong strategic thinker with exceptional leadership and team management skills, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Develop and execute a strategy for assigned Strategic customers that aligns with the company's growth objectives, including measurable outcomes and KPIs.
  • Drive Customer Success outcomes, including reducing client churn, driving product adoption, and increasing customer lifetime value.
  • Develop and build the Customer Success Manager talent required to drive retention, adoption, and advocacy in the strategic accounts.
  • Expand and grow revenue in the Strategic Accounts through driving advocacy and adoption programs, positioning value, and identifying opportunities for Sales.
  • Act as a player and a coach in developing strategic customer partnerships, leading a team while engaging directly in key relationships, touch points, and escalations.
Requirements
  • Bachelor's degree in Business Administration or a related field.
  • 12+ years of account management experience in a SaaS or subscription enterprise software company.
  • 10+ years of experience in customer-facing roles, with at least 5 years in a senior-level position managing people managers.
  • Multi-family experience a plus.
  • Strong Excel, PowerPoint, SalesForce, and CRM experience highly preferred.
  • Ability to travel 25%.
What We Offer

RealPage offers a dynamic and fast-paced work environment with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

", "lang_code": "en-US"}

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