Customer Service Representative

7 days ago


Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full time

Middleton Family Medicine is a leading healthcare provider seeking enthusiastic and reliable candidates for our Patient Care Representative (PCR) role to support our Call Center.

This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the ability to multitask and work as a team.

  • Provide exceptional patient care by greeting and assisting all callers in a warm and professional manner
  • Confirm and update patient demographic and health insurance information
  • Perform health insurance eligibility checks and provide accurate answers to patient insurance inquiries
  • Schedule patient appointments and manage online portal messages

The ideal candidate will possess strong interpersonal, time management, and organizational skills. We offer a competitive salary of $19/hr - $22/hr, commensurate with experience, and opportunities for growth and development in a collaborative environment.

Key Responsibilities:

  • Deliver outstanding customer service to patients, families, and caregivers
  • Manage patient records and ensure accuracy and confidentiality
  • Assist patients with accessing their medical records and providing educational materials

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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