Student Account Associate
4 weeks ago
Job Title: Student Account Associate
Job Summary:
The Tennessee Board of Regents is seeking a highly skilled and detail-oriented Student Account Associate to join our team. As a Student Account Associate, you will serve as the first point of contact for students, providing exceptional customer service and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide customer service to students, parents, and faculty, responding to inquiries and resolving issues related to student accounts.
- Process payments, reconcile accounts, and make entries to student accounts.
- Facilitate and track students on payment plans for past due accounts.
- Assist office administrators with assigned tasks and special projects.
- Scan departmental records to the document management system and test system upgrades.
- Perform general office work, including filing, sorting mail, and maintaining office calendars.
Requirements:
- High School Diploma or G.E.D.
- Intermediate computer skills.
- Customer service experience.
Preferred Qualifications:
- Cash handling experience.
- Banner experience.
- Proficiency with Microsoft Excel.
Working Conditions:
This is a full-time position with a rate of pay of $30, $36,894.00 depending on experience. The successful candidate will be required to undergo a background check and may be subject to a flexible work arrangement.
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Student Account Associate
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