Student Account Associate

4 weeks ago


Nashville, Tennessee, United States The Tennessee Board of Regents Full time

Job Title: Student Account Associate

Job Summary:

The Tennessee Board of Regents is seeking a highly skilled and detail-oriented Student Account Associate to join our team. As a Student Account Associate, you will serve as the first point of contact for students, providing exceptional customer service and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide customer service to students, parents, and faculty, responding to inquiries and resolving issues related to student accounts.
  • Process payments, reconcile accounts, and make entries to student accounts.
  • Facilitate and track students on payment plans for past due accounts.
  • Assist office administrators with assigned tasks and special projects.
  • Scan departmental records to the document management system and test system upgrades.
  • Perform general office work, including filing, sorting mail, and maintaining office calendars.

Requirements:

  • High School Diploma or G.E.D.
  • Intermediate computer skills.
  • Customer service experience.

Preferred Qualifications:

  • Cash handling experience.
  • Banner experience.
  • Proficiency with Microsoft Excel.

Working Conditions:

This is a full-time position with a rate of pay of $30, $36,894.00 depending on experience. The successful candidate will be required to undergo a background check and may be subject to a flexible work arrangement.



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