Pet Resort Operations Director

5 days ago


Tonawanda, New York, United States Creature Comforts Pet Resort Full time

Creature Comforts Pet Resort seeks a seasoned Operations Manager/Kennel Manager to lead our team and operate our large volume pet care facility.

This is an exciting opportunity for a skilled manager who enjoys business building, program implementation, staff development and creating exceptional customer experiences.

Job Summary:

The successful candidate will be responsible for managing day-to-day operations, client satisfaction, staff management, fiscal accountability and ensuring that all processes and systems are being followed.

Key Responsibilities:

  • Staff Management: Hire, fire, coach, performance monitor, and team build along with scheduling and assuring proper coverage with fiscal consideration to payroll cost.
  • Operations: Manage all facility operations (boarding, daycare, grooming, training, and add-on services); safety of dogs, staff, and clients.
  • Accounting Functions: Assist in day-to-day accounting functions, including client account review and related functions, generating payroll reports, payroll, reconciliation of daily deposits, and software management.
  • Hands-on Additional Responsibilities: Participate in direct animal care when needed, including administering medication, feeding, walking dogs, and cleaning tasks.

Requirements:

  • Minimum 2-year degree in Business/Accounting or Zoological/Animal Science.
  • Minimum 3 years in a Manager or Operations Manager position with a strong track record of successful staff management, customer service, and client satisfaction.
  • Pet care facility experience highly preferred but not required if other skill sets exceptionally well suited.
  • Professional references will be requested.

Benefits:

  • Flexible Schedule
  • Employee Discount on Services and Retail
  • 401K
  • PTO

Estimated Salary: $21-$25 per hour, based on experience. Pay types: Full-time. Location: Creature Comforts Pet Resort.


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