Pet Resort Operations Director
5 days ago
Creature Comforts Pet Resort seeks a seasoned Operations Manager/Kennel Manager to lead our team and operate our large volume pet care facility.
This is an exciting opportunity for a skilled manager who enjoys business building, program implementation, staff development and creating exceptional customer experiences.
Job Summary:
The successful candidate will be responsible for managing day-to-day operations, client satisfaction, staff management, fiscal accountability and ensuring that all processes and systems are being followed.
Key Responsibilities:
- Staff Management: Hire, fire, coach, performance monitor, and team build along with scheduling and assuring proper coverage with fiscal consideration to payroll cost.
- Operations: Manage all facility operations (boarding, daycare, grooming, training, and add-on services); safety of dogs, staff, and clients.
- Accounting Functions: Assist in day-to-day accounting functions, including client account review and related functions, generating payroll reports, payroll, reconciliation of daily deposits, and software management.
- Hands-on Additional Responsibilities: Participate in direct animal care when needed, including administering medication, feeding, walking dogs, and cleaning tasks.
Requirements:
- Minimum 2-year degree in Business/Accounting or Zoological/Animal Science.
- Minimum 3 years in a Manager or Operations Manager position with a strong track record of successful staff management, customer service, and client satisfaction.
- Pet care facility experience highly preferred but not required if other skill sets exceptionally well suited.
- Professional references will be requested.
Benefits:
- Flexible Schedule
- Employee Discount on Services and Retail
- 401K
- PTO
Estimated Salary: $21-$25 per hour, based on experience. Pay types: Full-time. Location: Creature Comforts Pet Resort.
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