High-Speed Connectivity Specialist
1 week ago
We are Optimum, a leader in the fast-paced world of connectivity. As a High-Speed Connectivity Specialist, you will be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.
About Us
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. We strive for open and honest communication, fostering trust among our dedicated team and loyal customers.
Your Role
Under general supervision, you will install, change, repair, and disconnect cable services, including video, data, and telephone. You will perform troubleshooting at the time of installation and on scheduled service calls from the tap to the customer's selected locations. Additionally, you will educate customers regarding new and existing services and describe the advantages of other services to meet their needs.
Responsibilities
- Provides quality internal and external customer service surrounding the Company values
- Installs, tests, and troubleshoots Company services, including video, data, and telephone from tap to customer-selected locations
- Utilizes network tools and troubleshooting knowledge to resolve network problems
- Educates customers regarding the use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures
- Determines customer current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products
- Resolves or escalates customer complaints as appropriate
- Meets scheduled appointment windows
- Completes work orders and other documentation on paper and/or by mobile device
- Maintains network integrity through preventive maintenance and home certifications
Requirements
- High School Diploma or equivalent
- Ability to communicate in person and by telephone
- Ability to drive Company vehicle in a safe and responsible manner
- Knowledge of basic mathematics
- Knowledge of basic electronics
- Skill in using a Windows-based computer
- Ability to comprehend and operate appropriate testing equipment
- Ability to prioritize and organize effectively
Estimated Salary Range: $45,760-$52,000 per year
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