Curbside Supervisor Leader

1 week ago

Orlando, Florida, United States Allied Universal® Full time
As a Traffic Management Supervisor with Allied Universal, you will play a critical role in maintaining the safety and efficiency of airport operations. In this leadership position, you will oversee the daily tasks of Traffic Management Specialists, ensuring the safe and efficient flow of vehicular and pedestrian traffic through the terminal facility.

About the Job
This is an exciting opportunity to join a dynamic and diverse team, working in a fast-paced environment where no two days are the same. As a Traffic Management Supervisor, you will be responsible for directing a team of Traffic Management Specialists, overseeing the enforcement of parking regulations, and responding to customer inquiries and complaints.

Responsibilities
• Direct, supervise, and lead a team of Traffic Management Specialists in ensuring the safe and efficient flow of vehicular and pedestrian traffic at the airport curbside area
• Oversee the enforcement of parking regulations and resolving disputes as required
• Initiate calls for parking citations and coordinate with the towing contractor for removal of unattended vehicles
• Implement and monitor adherence to established procedures and service standards for Traffic Management Specialists
• Conduct regular performance reviews and provide coaching and development opportunities to team members
• Respond to and resolve complex customer inquiries and complaints related to the Traffic Management team
• Investigate and address incidents involving Traffic Management Specialists, ensuring proper reporting and disciplinary action as necessary
• Collaborate with Airport Authority personnel, commercial vehicle operators, and other stakeholders to ensure smooth operations and effective communication
• Contribute to the development and implementation of new policies and procedures for the Traffic Management team
• Analyze data and reports to identify areas for improvement and optimize the efficiency and effectiveness of the team
• Ensure team compliance with all safety regulations and security protocols
• Prepare accurate and timely reports on team performance and activity

Requirements
• High school diploma or equivalent
• Ability to obtain an Airport Authority Credential
• Possess, or be able to obtain, a security license issued by the state
• Valid driver's license will be required for driving positions only
• Minimum of two (2) years of verifiable work experience, preferably in security or traffic management
• Minimum of two (2) years of customer service experience in an outdoor environment
• Understanding of traffic management procedures and parking regulations
• Excellent communication and interpersonal skills, with the ability to build relationships and resolve conflicts effectively
• Proficient in problem-solving, decision-making, and critical thinking
• Ability to handle emergency situations and provide excellent customer service
• Display professionalism and courtesy at all times
• Ability to work independently and as part of a team
• Ability to enforce rules logically and apply good judgment skills
• Attentive listening skills; ability to listen to customers, offer positive solutions, and assert authority only when necessary

Compensation
$21/hour, benefits include medical, dental, vision, basic life, AD&D, and disability insurance, enrollment in our company's 401(k) plan, subject to eligibility requirements, seven holidays annually paid at time and a half if worked, 40 hours of vacation after one year of employment at eligible work assignments.

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