Software Quality Assurance Manager

3 weeks ago

Riverwoods, Illinois, United States Wolters Kluwer Full time

Job Summary:

Wolters Kluwer is seeking a skilled Software Quality Assurance Manager to join our Digital Experience Group Platform Engineering Team. As a key member of our team, you will be responsible for leading our Quality Engineering (QE) capability to support projects, programs, and strategic goals.

Key Responsibilities:

  • Provide direction to QE Analysts to successfully plan and execute QE Programs.
  • Participate in program planning and provide technical reviews and feedback on Requirements, Design Documents, and Specifications.
  • Coordinate efforts within the QE Team to increase the use of automation and related tools to increase reliability, repeatability, quality, and time to market.
  • Assist QE Analysts in reviewing Business Requirements and Software System Designs for gaps and testability.
  • Develop effective and efficient Test Strategies to support Development Programs, Projects, and Prototyping activities.
  • Assist QE Analysts in troubleshooting and identifying root cause of issues uncovered during testing.
  • Create Test Strategies that define the testing scope and approach for projects.
  • Assist QE Analysts in developing and defining test data requirements to execute defined test strategies.
  • Direct the day-to-day QE deliverables for the QE projects.
  • Conduct daily/weekly Issue Review Meetings.
  • Represent QE for Assessment phase of assigned projects to assemble estimates.
  • Proactively determine more efficient test approaches to increase quality and reduce overall QE costs.
  • Develop end-to-end test plans with other teams to ensure complete system testing coverage.
  • Generate project status reports.
  • Participate in yearly team objective progress.
  • Participate in Escaped Defect Analysis process and maintains all quality data.
  • Maintain all Atlassian JIRA & Tricentis qTest project setup and data maintenance for projects.
  • Independent QE thought leadership to drive evolving QE processes.
  • Identify meaningful gaps in the QE process on an on-going basis that will drive measurable improvements in QE testing effectiveness and reduced defects into UAT and Production.
  • Ensure team goals are set and tracked periodically for completion.
  • Take care of team's technology and soft skills growth via appropriate engagement.
  • Have regular discussions with team members and provide constructive feedback.
  • Facilitate discussion and conflict resolution.
  • Participate proactively in setting up development goals, maintaining group standards, tools, and best practices.

About Wolters Kluwer:

Wolters Kluwer is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.

We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for #84. Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023. CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World. WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023. Diversity Matters. Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy.

We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index.

Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $93,400-$130,600

This role is eligible for Bonus.

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