Customer Service Professional

4 days ago


Coral Springs, Florida, United States Grant-Donahue Consulting Full time

Job Description:

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  • We are seeking a talented Customer Service Representative to join our team at Grant-Donahue Consulting.
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About the Role:

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This is an exciting opportunity to work with customers who contact us for various topics, from helping them find the right products to resolving issues. As a customer service professional, you will engage directly with customers via inbound phone calls and other forms of communication.

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Main Responsibilities:

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  • Research and problem-solve to determine appropriate solutions for customers and follow-up as needed to resolve issues.
  • Operate with understanding, active listening, patience, empathy, and kindness to customers and team members alike.
  • Go above and beyond to "Wow" our customers by engaging with them critically to help find the right products and set up their accounts.
  • Help customers over the phone with a variety of topics using our internal computer software and systems to research solutions and document their accounts.
  • Work in a culture of being open-minded to grow and learn with a willingness to take on new challenges.
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Key Qualifications:

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  • Strong communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Detailed-oriented and able to multitask effectively.
  • Familiarity with customer service software and systems.
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About Us:

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Grant-Donahue Consulting offers a competitive salary range of $45,000 - $60,000 per year, depending on experience.

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Benefits:

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  • Opportunities for career growth and development.
  • A collaborative and supportive team environment.
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.


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