Assistant General Manager
1 day ago
At Urban Air Adventure Parks, we are seeking a highly motivated and results-driven Assistant General Manager to join our team. This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. Key Responsibilities
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
- Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
- Ensure execution of all employee recognition and incentive programs as directed.
- Assist with inventory and controlling expenses.
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
- Maintain a safe, clean and secure environment for all guests and staff.
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
- Other duties as assigned.
- Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
- 3+ years' supervisory or management experience required.
- Ability to pass a thorough background check.
- CPR/First Aid Certification is preferred.
- Brand Ambassador and Culture Champion.
- Demonstrated ability of developing team members in areas of responsibility.
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude.
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint).
- Professional grooming and conduct must be constantly displayed to set an example for staff.
- Ability to enthusiastically interact with others.
- Adaptability, flexibility, general enthusiasm for the business.
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
- Willing to learn and adapt to changes or challenges.
- Ability to establish working relationships with all employees, management, and vendors.
- Exercise good judgment in decision-making.
- Appreciation of diversity (thought, ethnic, gender, etc.).
- We work when others play Must be able and willing to work weekends, evenings and holidays.
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