Heavy Truck Service Manager

4 weeks ago


Gallup, New Mexico, United States gpac Full time
Job Summary

As a Service Manager for Heavy Trucks, you will be responsible for leading a team of technicians in a fast-paced service department. Your goal will be to ensure internal and external customer satisfaction by developing and enforcing effective service processes.

Key Responsibilities
  • Develop and communicate service department processes to ensure customer satisfaction
  • Manage department goals and budgets
  • Develop business with existing and new customers through promotional programs and networking
  • Schedule and assign jobs and work areas to employees according to their skills and knowledge

Requirements
  • Technical school certificate or equivalent work experience
  • Minimum of 5 years of experience in a service department working as a technician
  • Previous management or shop foreman experience is strongly preferred
  • Ability to lead and manage employees
  • Solid parts and machinery knowledge
  • Excellent customer service and selling skills

Benefits
  • Competitive salary and performance-based bonuses
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Opportunities for professional development and advancement


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