Senior Technical Specialist
7 days ago
Job Title: Senior Technical Specialist
Work Schedule: Monday to Friday, 8am-5pm
Contract Duration: Minimum 6 months
Role & Responsibilities:
- Establishing Partnerships: Develop and maintain effective relationships with Cisco stakeholders, customers, and partners to drive significant results.
- Decision Making: Make informed decisions that impact customer, operational, program, or service objectives.
- Contribution to Team Success: Contribute effectively to areas such as Customer Problem Resolution, Innovation, Engineering Engagement, Intellectual Capital, and Talent Development.
- Problem Solving: Collaborate with Engineering teams to resolve complex problems, identify serviceability issues, and drive resolution across various organizations.
- Technical Expertise: Provide technical guidance to resolve complex customer problems in support of critical issues.
- Issue Resolution: Serve as a focal point for problem resolution/escalation for assigned customer engagements, ensuring timely and proper resolution of major customer problems.
- Continuous Learning: Continuously update technical skills in relevant domains and adjacent technologies to stay ahead of industry trends.
- Technical Leadership: Demonstrate expertise in multiple technologies, applying expected product behavior across industry practices.
- Solution Creation: Independently apply knowledge and experience to create solutions for customer outcomes.
- Complex Problem Solving: Solve extremely complex problems requiring in-depth evaluation of factors, imaginative troubleshooting, and experimentation.
- Project Initiation: Initiate reviews of ideas and technical objectives within and across Services, working independently with considerable latitude in determining technical objectives.
- Leadership Roles: Lead projects or programs within a function, coordinating activities of other personnel.
Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.
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