Senior Technical Specialist

7 days ago


Houston, Texas, United States Apex Systems Full time

Job Title: Senior Technical Specialist

Work Schedule: Monday to Friday, 8am-5pm

Contract Duration: Minimum 6 months

Role & Responsibilities:

  • Establishing Partnerships: Develop and maintain effective relationships with Cisco stakeholders, customers, and partners to drive significant results.
  • Decision Making: Make informed decisions that impact customer, operational, program, or service objectives.
  • Contribution to Team Success: Contribute effectively to areas such as Customer Problem Resolution, Innovation, Engineering Engagement, Intellectual Capital, and Talent Development.
  • Problem Solving: Collaborate with Engineering teams to resolve complex problems, identify serviceability issues, and drive resolution across various organizations.
  • Technical Expertise: Provide technical guidance to resolve complex customer problems in support of critical issues.
  • Issue Resolution: Serve as a focal point for problem resolution/escalation for assigned customer engagements, ensuring timely and proper resolution of major customer problems.
  • Continuous Learning: Continuously update technical skills in relevant domains and adjacent technologies to stay ahead of industry trends.
  • Technical Leadership: Demonstrate expertise in multiple technologies, applying expected product behavior across industry practices.
  • Solution Creation: Independently apply knowledge and experience to create solutions for customer outcomes.
  • Complex Problem Solving: Solve extremely complex problems requiring in-depth evaluation of factors, imaginative troubleshooting, and experimentation.
  • Project Initiation: Initiate reviews of ideas and technical objectives within and across Services, working independently with considerable latitude in determining technical objectives.
  • Leadership Roles: Lead projects or programs within a function, coordinating activities of other personnel.

Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.



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