Beachfront Resort Property Manager
1 week ago
The CCMS LLC is seeking a highly skilled Beachfront Resort Property Manager to join our team.
Responsibilities and Duties- Maintain a high level of visibility with guests, owners, and staff to ensure excellent customer service and satisfaction.
- Solicit feedback and ideas for property improvement from owners, guests, and staff to enhance the overall experience.
- Lead and manage the resources of the property, including staff, buildings, infrastructure, and condo units, to maintain a safe and enjoyable stay for all guests.
- Creating project lists and schedules, negotiating contracts and work orders, overseeing projects, and ensuring timely completion on budget.
- Developing project plans, coordinating projects, communicating changes and progress, and managing project team activities to achieve established goals.
- Attracting new customers and guests by actively working with management company to ensure exceptional customer service and adding value to the vacation experience.
- Overseeing front desk staff, answering phones, and responding to inquiries about travel routes, recreational facilities, scenic attractions, and eating establishments.
- Ensuring that maintenance and housekeeping tasks are completed to provide a safe and enjoyable stay, maintaining clean and presentable grounds, structures, and public spaces, and addressing repairs in a timely manner.
- Following and ensuring accurate financial accounting procedures, coordinating with management company and maintenance supervisor to execute routine preventative maintenance and safety programs.
- Monitoring the physical facility daily to ensure a top-tier customer experience and a safe environment, assisting in planning and participating in special events as required.
- Providing leadership and direction to department heads to ensure timely handling of matters and tasks, reviewing department heads' performance at least annually.
- Overseeing quality, consistency, presentation, and service in all outlets to ensure compliance with Resort's standards and meeting or exceeding customer expectations.
- Monitoring and controlling Resort's budgets and P&L with management company to meet established operational expenses and labor costs goals.
- Recruiting, training, scheduling, and supervising all personnel, including disciplinary actions and terminations when necessary.
- Participating in development and execution of plans for improvement, growth, and expansion, effectively addressing issues that may affect resort operations or guest satisfaction.
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Resort Manager
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Maintenance Specialist
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