Beachfront Resort Property Manager

1 week ago


Port Aransas, Texas, United States CCMS LLC Full time
Job Overview

The CCMS LLC is seeking a highly skilled Beachfront Resort Property Manager to join our team.

Responsibilities and Duties
  • Maintain a high level of visibility with guests, owners, and staff to ensure excellent customer service and satisfaction.
  • Solicit feedback and ideas for property improvement from owners, guests, and staff to enhance the overall experience.
  • Lead and manage the resources of the property, including staff, buildings, infrastructure, and condo units, to maintain a safe and enjoyable stay for all guests.
Key Responsibilities Include:
  1. Creating project lists and schedules, negotiating contracts and work orders, overseeing projects, and ensuring timely completion on budget.
  2. Developing project plans, coordinating projects, communicating changes and progress, and managing project team activities to achieve established goals.
  3. Attracting new customers and guests by actively working with management company to ensure exceptional customer service and adding value to the vacation experience.
  4. Overseeing front desk staff, answering phones, and responding to inquiries about travel routes, recreational facilities, scenic attractions, and eating establishments.
  5. Ensuring that maintenance and housekeeping tasks are completed to provide a safe and enjoyable stay, maintaining clean and presentable grounds, structures, and public spaces, and addressing repairs in a timely manner.
  6. Following and ensuring accurate financial accounting procedures, coordinating with management company and maintenance supervisor to execute routine preventative maintenance and safety programs.
  7. Monitoring the physical facility daily to ensure a top-tier customer experience and a safe environment, assisting in planning and participating in special events as required.
  8. Providing leadership and direction to department heads to ensure timely handling of matters and tasks, reviewing department heads' performance at least annually.
  9. Overseeing quality, consistency, presentation, and service in all outlets to ensure compliance with Resort's standards and meeting or exceeding customer expectations.
  10. Monitoring and controlling Resort's budgets and P&L with management company to meet established operational expenses and labor costs goals.
  11. Recruiting, training, scheduling, and supervising all personnel, including disciplinary actions and terminations when necessary.
  12. Participating in development and execution of plans for improvement, growth, and expansion, effectively addressing issues that may affect resort operations or guest satisfaction.

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