Customer Service Representative
3 days ago
We are seeking a skilled Customer Service Advisor to join our team at GreenAcres Epping Forest. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring that our families and partners receive a personalized and caring experience.
Key Responsibilities:
- Provide high-quality customer service, responding to queries and resolving issues in a timely and professional manner.
- Engage with our families, Funeral Directors, and Arrangers, making them feel welcome and valued.
- Work collaboratively with our team to achieve targets and exceed customer expectations.
- Record financial and non-financial information accurately and efficiently.
- Perform administration duties, including raising purchase orders.
- Ensure compliance with company procedures regarding H&S, security, and welfare.
Requirements:
- Excellent customer care skills and ability to find ways to improve customer experience.
- Ability to work with a variety of people, including customers, Funeral Directors, Suppliers, and team members.
- High standards of presentation and attention to detail.
- Genuine enthusiasm, sensitivity, and compassion for working with people during difficult times.
- Ability to work well under pressure and as part of a team.
- Flexible and can-do attitude.
About Us:
GreenAcres is a leading cemetery and ceremonial service provider in the UK, committed to delivering exceptional customer service and changing the face of the industry. We are looking for exceptional people to join our team, who share our vision and values.
How to Apply:
Please submit your up-to-date CV and a covering letter, including your email address and telephone number, to be considered for this exciting opportunity.
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