Technical Systems Leadership Position

2 days ago


San Jose, California, United States IT Consulting Full time

Job Title: Technical Systems Leadership Position

About the Job

This is a highly sought-after position that requires a seasoned professional with extensive experience in managing and leading a team, as well as a strong technical background. The ideal candidate will have a proven track record of success in a professional services organization providing managed services to diverse clients across various technical environments.

The primary responsibilities of this position can be categorized into three key areas:

  • Systems Team Management
  • Administrative Compliance
  • Hands-on Technical Responsibilities

You will work closely with ICE Consulting's leadership team, management, and supervisory staff to determine client needs, establish deliverables and timelines for your team, and ensure timely completion of these deliverables. You should possess technical knowledge and experience to oversee company hardware, software, and computer networks while monitoring network infrastructure and resolving system issues.

Key skills required include leadership ability, time management, organization, and the ability to work on multiple projects simultaneously. Additional responsibilities include:

  • Major technical knowledge fields:
  • AWS Infrastructure
  • Systems Security
  • Virtualization
  • Windows Servers & Services
  • Linux Servers & Services
  • Active Directory
  • Email Systems
  • Identity Management Systems
  • Okta SSO & MFA
  • Storage
  • Backups
  • Disaster Recovery
  • Mobile Device Management (MDM)

Major management responsibilities include:

  • Performance Assessment
  • Compliance Audits
  • Employee Relations
  • Training/Coaching
  • Responsible for Providing Services within SLA
  • Tracking Billable Hours
  • Managing Systems Teams in USA and Asia Offices
  • Maintain and Optimize Local Company Networks and Servers
  • Oversee Data Backup and System Security Operations
  • Manage Installations, Upgrades, and Configurations of Hardware and Software
  • Manage and Assign Team Schedule
  • Assess System Performance and Recommend Improvements
  • Resolve Issues Escalated by Your Technical Team Members
  • Ensure Data is Handled, Transferred, and/or Processed according to Legal and Company Guidelines
  • Provide Support and Guidance to Stakeholders via Help Desk
  • Control Costs and Budgets Related to IT Systems
  • Manage Contracts with Vendors and Software Licenses
  • Manage Information Technology and Computer Systems
  • Plan, Organize, Control, and Evaluate IT and Electronic Data Operations
  • Manage IT Staff by Recruiting, Training, and Coaching Employees
  • Design, Develop, Implement, and Coordinate Systems, Policies, and Procedures
  • Ensure Security of Data, Network Access, and Backup Systems
  • Identify Problematic Areas and Implement Strategic Solutions
  • Conduct Regular Audits of Systems Team Practices
Requirements

The ideal candidate must have:

  • Minimum of three years managing a team
  • Experience with systems design, installation, configuration, and analysis
  • Thorough knowledge of networks and cloud computing
  • Extensive experience and knowledge of Active Directory, DHCP, DNS services
  • Extensive experience and knowledge of installing, configuring, and maintaining VMWare infrastructure
  • Extensive experience and knowledge of configuration and maintenance of enterprise storage such as NetApp or alike
  • Extensive experience and knowledge of installing, configuring, and maintaining Veeam backup software
  • In-depth knowledge and experience of installing and managing Linux systems and network
  • A full understanding of Microsoft 365 and G Suite administration and experience supporting complex environments
  • In-depth knowledge related to Office 365 applications and features including Azure Directory
  • Experience with SSO/MFA integration between Office 365, G Suite, Box, and other major cloud service providers
  • Experience with MDM solution such as Workspace One is a plus
  • Windows PowerShell experience related to Microsoft Azure, Office 365, and Exchange Server
  • Experience implementing and supporting Office 365 in medium-sized environments
  • Strong knowledge related to email security and security practices in general
  • Experience of supporting systems on AWS and AWS backup
  • Outstanding communication skills
  • Problem-solving aptitude
  • Strong attention to detail
  • BS/BA in Computer Science, IT, or relevant field
  • Expertise in data center management and data governance
  • Hands-on experience with computer networks, network administration, and network installation
  • Excellent knowledge of technical management, information analysis, and computer hardware/software systems


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