Customer Service Team Manager

4 weeks ago


Richmond, California, United States Burlington Full time
Customer Service Lead Role at Burlington

As a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. This includes directing cashier coverage and customer flow. Additionally, you will assist the management team in communicating promotions and company updates to customers. Your role will also involve monitoring and validating returns, exchanges, check authorizations, voids, and other transactions. Furthermore, you will support training for team members to ensure they have the necessary skills to provide excellent customer service.

Key Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for team members

About Burlington
Burlington is a leading retailer offering a wide range of products and services to its customers. As a Customer Service Lead, you will be part of a dynamic team that is committed to providing excellent customer service and ensuring a positive shopping experience for our customers.

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