Highly Skilled Desktop Support Specialist

7 days ago


Nashua, New Hampshire, United States Entegee Full time

Job Summary:

We are seeking a highly skilled Desktop Support Technician to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to users with installation of hardware/software and networking components.

Key Responsibilities:

  • Support users with installation of hardware/software and networking components
  • Perform Windows 11 upgrades and deploy new replacement machines
  • Diagnose and troubleshoot computer systems issues
  • Conduct diagnostic reviews and produce error reports
  • Assist in computer studies, projects, and policy implementation
  • Design and develop standardized operational management reports
  • Provide hardware/software recommendations to users
  • Resolve end-user hardware/software problems including remote access software
  • Configure new computers and coordinate workstation upgrade/replacement process

Requirements:

  • Experience with M365/O365 migrations
  • Experience with Mobile Device Management (MDM), preferably Intune
  • Working knowledge of computer hardware, software, and terminology
  • Familiarity with ServiceNow Ticketing system is a plus
  • Understanding of Palo Alto VPN application related to desktop support
  • 4 years of experience with HS Diploma or 2 years with associate's degree/Tech School Certificate
  • US Citizen only

Preferred Skills:

  • Knowledge of Intune for MDM

Salary Information:

The estimated salary for this position is between $30.00 to $36.00 per hour.

Benefit Offerings:

We offer medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan to provide employees the flexibility to choose the type of coverage that meets their individual needs.

About Us:

Our company specializes in custom automation projects and is a major player in the world of controls and robotic solutions around the world.



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