Highly Skilled Desktop Support Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Desktop Support Technician to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to users with installation of hardware/software and networking components.
Key Responsibilities:
- Support users with installation of hardware/software and networking components
- Perform Windows 11 upgrades and deploy new replacement machines
- Diagnose and troubleshoot computer systems issues
- Conduct diagnostic reviews and produce error reports
- Assist in computer studies, projects, and policy implementation
- Design and develop standardized operational management reports
- Provide hardware/software recommendations to users
- Resolve end-user hardware/software problems including remote access software
- Configure new computers and coordinate workstation upgrade/replacement process
Requirements:
- Experience with M365/O365 migrations
- Experience with Mobile Device Management (MDM), preferably Intune
- Working knowledge of computer hardware, software, and terminology
- Familiarity with ServiceNow Ticketing system is a plus
- Understanding of Palo Alto VPN application related to desktop support
- 4 years of experience with HS Diploma or 2 years with associate's degree/Tech School Certificate
- US Citizen only
Preferred Skills:
- Knowledge of Intune for MDM
Salary Information:
The estimated salary for this position is between $30.00 to $36.00 per hour.
Benefit Offerings:
We offer medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan to provide employees the flexibility to choose the type of coverage that meets their individual needs.
About Us:
Our company specializes in custom automation projects and is a major player in the world of controls and robotic solutions around the world.
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