Residential Operations Director

1 day ago


Minneapolis, Minnesota, United States Pinnacle Services Full time

We are seeking a dedicated Residential Program Manager to oversee the day-to-day operations of one of our residential sites in the Metro area. As a key member of our team, you will be responsible for ensuring quality services are provided to individuals with developmental disabilities and/or mental health diagnoses.

Key responsibilities include:

  • Oversight of site operations and program service delivery including medication administration, coordination of medical appointments, meal planning/preparation, transportation, maintenance, implementation of program plans, data collection/documentation, site cleanliness, maintaining supplies and groceries
  • Coordination of staff scheduling to ensure consistent service delivery
  • Ongoing quality assurance and improvement to ensure compliance with policies, procedures, and DHS/245D licensing and service delivery requirements
  • Providing active support and direct care to individual(s) with developmental disabilities and/or mental health diagnoses, including personal and medical cares as necessary
  • Providing initial and ongoing training, direct supervision, and coaching of Direct Support Professionals
  • Ensuring medication administration compliance through regular review, observation, and follow up on medication errors.
  • Prioritizing the use of person-centered practices and positive strategies to support the individual(s) served in the quality of life they want to live, and the skill sets they would like to develop to support that quality of life

The ideal candidate will possess:

  • At least one year of direct care experience working in a 245D licensed setting
  • Previous supervisory experience
  • Experience using Therap
  • Meet one of the following DHS Program Coordinator Standards
  1. possess a baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children;
  2. possess an associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children;
  3. possess a diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; or
  4. possess a minimum of 50 hours of education and training related to human services and disabilities; and
  5. possess four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified.

A competitive salary is offered: $19.25 per hour. We offer a range of benefits to support your well-being, including Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Short Term Disability, Voluntary Life Insurance, Flexible Spending Account, Paid Time Off, and 7 Holidays.

If you share our commitment to delivering exceptional services and supporting the growth and development of our employees, we encourage you to apply. We are looking forward to hearing from you.



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