Field Operations Supervisor

3 weeks ago


Athens, Georgia, United States Charter Communications Full time
Job Summary

We are seeking a highly skilled Field Operations Supervisor to join our team. As a Field Operations Supervisor, you will be responsible for overseeing the overall fulfillment operations of our system locations from the node to the home across the assigned area. This includes supervising installation and service to meet customer expectations, technical quality standards, employee productivity, and company safety requirements.

Key Responsibilities
  • Ensure responsiveness and first-time resolution to installation and trouble call work orders while adhering to company quality and safety standards.
  • Responsible for the hiring, training, development, and performance evaluation of team members.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network.
Requirements
  • Associates degree in electronics or related field, or equivalent work experience.
  • Field Technician work experience preferred - 5+ years.
  • Supervisory experience in a technical environment preferred or equivalent work experience.
Preferred Qualifications
  • Ability to successfully manage face-to-face customer interactions and resolutions.
  • Demonstrated leadership qualities.
  • Ability to handle multiple projects and tasks.
Working Conditions
  • Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold.
  • Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions.
  • Work in commercial or factory type environments.


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