Healthcare Liaison Specialist

5 days ago

San Mateo, California, United States Upward Health Full time

Upward Health Overview

We are a pioneering in-home medical group dedicated to delivering comprehensive care to our patients. Our team of experts provides 24/7 whole-person care, addressing physical, behavioral, and social health needs with empathy and compassion.

About the Role

We are seeking an experienced Healthcare Liaison Specialist to join our dynamic team. In this role, you will be responsible for delivering high-quality patient care, promoting timely access to healthcare services, and facilitating effective communication between patients, providers, and caregivers.

Key Responsibilities:

  • Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies to educate them about Upward Health's services and support their healthcare needs.
  • Collaborate with patients, families, and healthcare providers to develop personalized care plans that address physical, behavioral, and social health concerns.
  • Capture accurate and timely documentation in our electronic medical record system to ensure seamless coordination of care.
  • Facilitate appointments between patients and care team members as needed, utilizing strong organizational skills to manage multiple priorities and deadlines.
  • Monitor patients' health status, detect potential issues, and provide proactive interventions to prevent hospitalizations and emergency room visits.
  • Analyze patient data to identify trends and areas for improvement, informing care plan adjustments and service enhancements.
  • Briefly explain complex medical information to patients and family members, empowering them to make informed decisions about their care.
  • Collect and document patient feedback, using it to improve patient satisfaction and overall quality of care.
  • Administer basic health care or medical treatments as directed by Upward Health's care providers, ensuring safe and effective delivery of care.
  • Maintain confidentiality and professionalism when interacting with patients, families, and colleagues, adhering to strict HIPAA guidelines and company policies.

Requirements:

  • A minimum of 3 years of experience in a similar role or relevant field (e.g., nursing, case management, healthcare administration).
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to maintain up-to-date knowledge of relevant healthcare regulations, laws, and best practices.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
  • Familiarity with electronic medical records systems and ability to learn new software quickly.
  • Valid driver's license and reliable transportation for home visits and community outreach.
  • Flexibility to work varying schedules, including evenings, weekends, and holidays, as needed.

Benefits:

  • A competitive salary range: $65,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching.
  • Ongoing training and professional development opportunities to enhance your skills and career growth.
  • A supportive and inclusive work environment that prioritizes employee well-being and job satisfaction.

Why Join Upward Health?

We are committed to making a positive impact on our patients' lives, and we need dedicated professionals like you to help us achieve our mission. If you are passionate about delivering exceptional patient care and advancing the field of healthcare, we encourage you to apply for this exciting opportunity.

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