Service Advisor at Livermore Lincoln

7 days ago


Livermore, California, United States Livermore Ford Full time
About the Role

Livermore Lincoln is seeking a dynamic and energetic professional to join our team as a Service Advisor. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience in our dealership.

Key Responsibilities
  • Greet customers promptly and provide a friendly welcome
  • Obtain and verify customer and vehicle information
  • Provide clear and concise explanations of services and repairs
  • Clearly document all vehicle symptoms as described by the customer
  • Review and recommend services and repairs based on customer needs
  • Establish follow-up time and communicate with customers regularly
  • Monitor the progress of each vehicle throughout the day and update customers frequently
  • Ensure all services and repairs are properly authorized and documented
Requirements
  • Proven record of achieving exceptional customer satisfaction
  • Previous customer service experience
  • Highly skilled in multi-tasking and personal organization
  • Above average energy level and a desire to work in a fast-paced environment
  • A strong desire for a long-term career with a growing organization
  • Personal and professional integrity
About Us

Livermore Lincoln is a leading automotive dealership in the Livermore area. We are committed to providing our customers with an exceptional buying and ownership experience. We offer a competitive compensation package, paid training and development, and a comprehensive benefits program.



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