Ticketing Representative

1 week ago

Boerne, Texas, United States AEG Full time
{"title": "Ticketing Representative", "description": "Job Summary

We are seeking a highly motivated and customer-focused Ticketing Representative to join our team at the Frost Bank Center Box Office. As a key member of our operations team, you will be responsible for providing exceptional customer service, selling tickets, and resolving any ticketing issues that may arise.

Key Responsibilities
  • Learn and master the Ticketmaster ticket selling system under the guidance of our experienced team members.
  • Efficiently file and distribute will call orders to ensure a seamless experience for our customers.
  • Deliver outstanding customer service by answering incoming phone calls and resolving guest issues in a timely and professional manner.
  • Organize and maintain accurate records of ticket sales vouchers and stubs.
  • Process season ticket payments and perform other duties as assigned.
Requirements
  • Must be at least 18 years of age.
  • Possess a high school diploma or equivalent.
  • Minimum of 1 year's experience in customer service with the ability to resolve guest issues and answer questions.
  • Proficiency in Microsoft Office Suite.
  • Flexible availability to include working nights, weekends, and holidays.
  • Ability to stand for long periods of time more than 8 hours at a time.
  • Bilingual (English and Spanish), preferred.
About Us

At Spurs Sports & Entertainment, we are committed to providing our employees with meaningful work, living our values of Integrity, Success, and Caring, and fostering an inclusive culture for our 1K+ employee workforce. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

", "lang_code": "en-US"}

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