Orthopedic Clinic Receptionist
1 day ago
We are seeking a skilled and friendly Front Office Representative to join our team at The Center for Orthopedic and Research Excellence in Jacksonville, FL.
About the JobThis is a full-time position that offers a competitive salary of $15+ per hour. As a Front Office Representative, you will be responsible for maintaining a high level of customer service while ensuring the efficient operation of the front office.
Job DescriptionKey Responsibilities:
- Promptly greet and acknowledge patients, informing medical assistants and providers of their arrival.
- Instruct patients in completing medical history and patient information forms, making any necessary corrections to their accounts.
- Obtain accurate demographic and insurance information from patients and guarantors, ensuring all necessary documents are completed and signed correctly.
- Collect co-payments, co-insurances, and past-due account balances from patients.
- Explain financial requirements to patients in response to their billing and insurance inquiries.
- Accurately complete and interpret insurance verification and benefits, notifying patients, family members, physicians, and supervisors of network insurance coverage issues.
- Scan new or updated patient information into the computer, including photo IDs, insurance cards, referrals, and patient paperwork.
- Schedule follow-up appointments, review patients' insurance coverage, and notify them if services require an authorization or referral.
- Maintain general knowledge of insurance plans accepted by The Center for Orthopedic and Research Excellence.
- Responsible for daily balancing of cash drawer and closing Batch.
To be successful in this role, you must have:
- A high school diploma or equivalent working knowledge.
- Excellent customer service skills, with the ability to communicate effectively with physicians, clinical staff, and the public.
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks.
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary of $15+ per hour.
- A robust benefits package, which includes health and welfare benefits, a monthly stipend for ancillary benefits, an HSA with company match, a 401k plan with company match, an employee assistance program, employee appreciation days/events, paid time off, and paid holidays.
The Center for Orthopedic and Research Excellence is a regional leader in orthopedic medicine, dedicated to providing industry-leading care to our patients. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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