Human Resources Associate
3 weeks ago
At ADVANCED BIO-LOGIC SOLUTIONS, we are seeking a highly skilled Human Resources Associate to join our team. As a key member of our service delivery team, you will provide exceptional customer service support to staff members and managers, while working with highly confidential information of all staff at all levels within the organization.
Key Responsibilities:
- Provide customer service support to staff members, managers, and HR via phone, email, or Self-Service cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
Requirements:
- Bachelor's degree or equivalent experience.
- Previous call center customer service experience is a must have.
- Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
- Previous employment experience in Human Resource.
- Phone Customer Service experience.
Preferred Qualifications:
- 2 plus years' experience in Human Resources, Customer Service or Payroll.
- Effective analytical thinking and attention to detail or related internship experience demonstrating same.
- Strong working knowledge of Microsoft Word, Excel, and Power Point.
- Ability to multi-task in a fast-paced environment to meet deadlines.
- Strong team player who can collaborate with colleagues on complex tasks.
Pay Rate:
$20 - $22/Hr on W2 based on experience.
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