Operational Insights Analyst

Position: Operations Analyst | Mainstream Fiber Networks

About Us:

Mainstream Fiber Networks is dedicated to revolutionizing the digital infrastructure of rural Indiana by providing high-speed fiber optic internet. Our Indiana-based team is committed to enhancing connectivity in underserved regions, effectively bridging the digital divide through innovative technology. We prioritize investment in our workforce, driving our growth and ensuring we deliver outstanding service and creative solutions that uplift our communities.

Role Summary:

The Operations Analyst will play a crucial role in evaluating operational workflows, pinpointing improvement opportunities, and aiding in the execution of enhancement initiatives. This position is essential for maintaining the efficiency and effectiveness of our telecommunications services.

Benefits of Working with Us:

• Full-time, Permanent Employment
• Compensation: Based on experience
• Standard Work Hours: Monday to Friday, Day Shift
• Comprehensive Company Benefits:
  1. Paid Time Off
  2. 10 Paid Holidays
  3. Medical Coverage
  4. Dental and Vision Plans
  5. Health Savings Account (HSA)
  6. Company-Paid Life Insurance
  7. 401(k) Retirement Plan
  8. Family and Medical Leave Act (FMLA)

Employee Perks:

• Competitive Salary
• Extensive company-sponsored training
• Uniforms provided by the company
• Boot allowance for field personnel
• Updated Equipment and Vehicles
• Opportunities for internal career advancement
• Exclusive discounts on company services
• Life Mart discounts on various products and services
• Flexible Pay Options (Daily/Weekly)
• Wisely Pay Cards
• Company Merchandise for New Hires and Annually
• Annual Company Events

Key Responsibilities:

• Gather, analyze, and interpret operational data to uncover trends and areas needing improvement.
• Create regular and on-demand reports to aid decision-making within the operations team.
• Design and maintain dashboards to track key performance indicators (KPIs).
• Assist in assessing current operational processes and workflows.
• Identify inefficiencies and propose solutions to optimize operations and boost productivity.
• Collaborate with the Process Improvement Manager to execute process enhancement projects.
• Monitor the progress and outcomes of improvement initiatives, providing data-driven insights and recommendations.
• Engage in process mapping and documentation activities.
• Support the planning, execution, and oversight of projects aimed at operational enhancements.
• Coordinate with cross-departmental teams to ensure timely and scope-compliant project deliverables.
• Engage with stakeholders to gather requirements, comprehend challenges, and suggest data-driven solutions.
• Facilitate communication and teamwork among various departments to support process improvement initiatives.
• Stay informed on industry trends, best practices, and technological advancements in telecommunications and process enhancement.
• Participate in training sessions and professional development opportunities.
• Complete additional tasks as assigned.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Statistics, or a related field is preferred.
• 2-3 years of experience in operations analysis, business analysis, or a comparable role.
• Strong analytical capabilities with proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI).
• Certification in Lean Six Sigma (Yellow Belt/Green Belt) or similar process improvement certifications is advantageous.
• Excellent organizational and project management skills.
• Strong communication and interpersonal abilities, with a capacity to collaborate effectively with cross-functional teams.
• Attention to detail and a commitment to accuracy and quality.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.

Post-Application Information:

Upon submitting your application, if your qualifications align well with the position, you will progress to the subsequent stages of the interview process. Even if this role is not a fit, you will remain part of our network, allowing our recruiters to access your profile for future opportunities.

Mainstream Fiber Networks is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, or veteran status.