Customer Service Representative

2 days ago

Pullman, Washington, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide outstanding customer service, ensuring a positive experience for every customer
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, consistently delivering high levels of customer satisfaction
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, ensuring a positive shopping experience for customers
  • Collaborate with colleagues to achieve sales goals and improve customer satisfaction
Requirements
  • High school diploma or equivalent required; prior experience in retail or customer service preferred
  • Ability to work a variety of shifts, including evenings and weekends, with or without reasonable accommodation
  • Valid driver's license and reliable transportation (if applicable)
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
What We Offer

As a Customer Service Specialist at Sherwin-Williams, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where every employee feels valued and empowered to succeed.

Join our team and discover a career that is as unique as you are. Apply today and take the first step towards a rewarding and challenging role with Sherwin-Williams.

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