Senior Operations Manager

4 days ago


San Marcos, Texas, United States Marcos Pizza Full time
About the Role

As a Senior Operations Manager at Marcos Pizza, you will play a crucial role in ensuring smooth operations during designated shifts. This position requires exceptional leadership skills to oversee staff and maintain high service standards.

Duties and Responsibilities
  • Shift Management: Supervise staff effectively during shifts, providing guidance and support for optimal performance.
  • Customer Service: Uphold excellent customer service standards by addressing inquiries, resolving issues, and ensuring a positive dining experience.
  • Order Management: Oversee order accuracy, preparation, and timely delivery, maintaining consistency in product quality.
  • Staff Coordination: Schedule and delegate tasks to team members, ensuring efficient workflow and a well-organized shift.
  • Training: Train new staff members on company policies, procedures, and service standards to maintain a cohesive and knowledgeable team.
  • Quality Control: Monitor food quality and presentation, adhering to established standards to meet customer expectations.
  • Cash Handling: Manage cash registers, handle transactions accurately, and ensure proper accounting procedures are followed.
  • Inventory Management: Keep track of inventory levels, place orders as needed, and manage stock to prevent shortages during shifts.
  • Safety Compliance: Enforce safety and sanitation standards, conducting regular checks to ensure a clean and hazard-free working environment.
  • Problem Resolution: Address and resolve operational issues or conflicts that may arise during the shift, fostering a positive and collaborative team atmosphere.
Requirements and Qualifications
  • Leadership Skills: Excellent leadership and motivational skills with strong interpersonal, listening, and communication skills.
  • Problem-Solving: Excellent problem resolution and Guest recovery skills.
  • Stress Tolerance: The ability to remain positive and calm under stressful conditions.
  • Commitment to Serving Others: A strong commitment to serving others.
Estimated Salary Range

$60,000 - $80,000 per year, based on location and experience.



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