Business Development Manager

7 days ago


Dinan, Bretagne, United States Capital One National Association Full time

**About Capital One**

At Capital One, we're a leading information-based technology company that thinks big and does big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since.

We are seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team as a Customer Success Manager (CSM). This role is responsible for providing an effective model for onboarding, supporting and building valuable relationships with business customers as they adopt our technology products.

The ideal candidate will be entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. Key responsibilities include:

  • Cultivating trust and building relationships with business customers.
  • Helping customers identify, document, measure, and achieve their desired business outcomes.
  • Creating Customer Success plans and conducting periodic business reviews and check-ins with customers to ensure business success and to align on ways to drive more value together.
  • Effectively advocating and representing the voice of business customers to influence organizational objectives, product roadmaps and the overall customer experience.

This role offers a competitive salary of $138,500 - $158,000 per year, depending on location and experience. Additionally, you can earn performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

**Requirements**

  • Bachelor's Degree or military experience.
  • At least 3 years experience in a customer-facing role in an organizational or entrepreneurial context.
  • At least 2 years experience working with cross-functional teams.

**What We Offer**

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. We are an equal opportunity employer committed to diversity and inclusion in the workplace.



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