High-Tech Support Specialist

3 days ago


Burlingame, California, United States Trick Dog Technology Full time

At Trick Dog Technology, we are seeking a skilled High-Tech Support Specialist to join our team. This is a full-time position offering a competitive salary of $85,000 per annum.

About the Role

The successful candidate will provide technical support to our executive staff, including troubleshooting hardware, software, and network connectivity issues. You will be responsible for managing and maintaining AV equipment in conference rooms and executive offices, ensuring seamless operation for meetings and presentations.

You will also be tasked with providing expert support for video conferencing platforms like Zoom and Google Meet, including setup, configuration, and troubleshooting. Additionally, you will assist with onboarding new executive staff members, setting up their devices, and providing training on relevant technologies.

Key Responsibilities:

  1. Provide technical support to executive staff, including troubleshooting hardware, software, and network connectivity issues.
  2. Manage and maintain AV equipment in conference rooms and executive offices.
  3. Provide expert support for video conferencing platforms like Zoom and Google Meet.
  4. Assist with onboarding new executive staff members.
  5. Manage and maintain executive devices using tools like Azure, Intune, and Okta.
  6. Support printing and scanning needs, including troubleshooting HP Smart Printers.
  7. Stay up-to-date on the latest technology trends and best practices.
Requirements

To be successful in this role, you will need to have:

  • A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • 3+ years of experience in IT support, preferably in an executive or VIP environment.
  • Strong knowledge of Mac and Windows operating systems, including troubleshooting and configuration.
  • Expertise in AV technologies and video conferencing platforms (Zoom, Google Meet).
  • Experience with Azure, Intune, Okta, and other enterprise IT management tools.
  • Excellent communication and interpersonal skills, with the ability to build relationships with executive staff.
  • Ability to work independently and as part of a team, prioritize tasks, and meet deadlines.
  • Strong problem-solving and analytical skills, with a focus on providing exceptional customer service.


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