Medical Front Desk Coordinator

6 days ago


Kalispell, Montana, United States WS Audiology Americas Full time
{"title": "Hearing Care Coordinator", "content": "About Us

HearUSA is a leader in hearing health, dedicated to making hearing care simpler and more accessible. Our mission is to change one million more lives in the next five years through Simply Excellent Hearing Care.

Essential Duties and Responsibilities
  • Contribute to meeting or exceeding center budget through effective outbound calls, proper scheduling, and schedule management.
  • Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
  • Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
  • Ensure all client information in TCM is current and accurate.
  • Communicate effectively via telephone, e-mail, and postal mail with patients and potential customers.
  • Retrieve phones messages and prioritize return phone calls.
  • Prepare and update client charts.
  • Check clients in and out of appointments accurately.
  • Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
  • Enter and tracks orders/invoices.
  • Collects and record payments and assists in financing applications and processing financing.
  • Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
  • Maintain a clean, inviting, and friendly environment and practices established safety and infection control protocols.
  • Exercise confidentiality as it relates to all business and patient information.
  • Organize and participate in Grass Roots marketing.
  • Maintain basic knowledge of hearing instrument function and troubleshooting.
  • Work within a team environment with other members of the center staff to achieve goals established by Regional and Corporate management personnel.
Requirements
  • High School Diploma or equivalent experience.
  • Experience interacting with customers/clients, experience in sales environment preferred.
  • Ability to pay close attention to detail with a high degree of accuracy.
  • Ability to multi-task, work quickly, accurately and independently in a fast-paced environment.
  • Willingness to learn and use new computer programs/applications.
  • Experience with team environment and achieving monthly goals preferred.
  • Past experience working with senior population is an asset.
A Place to Grow Your Career

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together.

Lifestyle & Benefits
  • Comprehensive Benefits Package.
  • Paid Holidays & PTO Policy.
  • 401k Matching Program.
  • Tuition Reimbursement.
  • Employee, Family & Friends Hearing Aid Discount Program.
  • Service Days & Diversity, Equity & Inclusion Initiatives.

Pays: $19/hr.

"}

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