Store Supervisor

4 weeks ago


Washington, Washington, D.C., United States TD Bank, N.A. Full time
Job Description

Job Summary:

The Store Supervisor is responsible for leading a team of customer service representatives to deliver exceptional customer experiences in a retail banking environment. This role requires strong leadership and communication skills, as well as the ability to manage multiple priorities and deadlines.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve sales and service goals
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and resolve customer complaints and issues in a timely and professional manner
  • Collaborate with other departments to ensure seamless customer experiences
  • Monitor and analyze customer feedback and sales data to identify trends and areas for improvement
  • Develop and implement training programs to enhance customer service skills and knowledge
  • Ensure compliance with bank policies and procedures
Requirements:
  • 2+ years of experience in a customer-facing role, preferably in retail banking
  • Strong leadership and communication skills
  • Ability to manage multiple priorities and deadlines
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • High school diploma or equivalent required; undergraduate degree preferred
What We Offer:
  • Competitive salary and bonus structure
  • Opportunities for career growth and development
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Recognition and rewards for outstanding performance


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