Store Supervisor
4 weeks ago
Job Summary:
The Store Supervisor is responsible for leading a team of customer service representatives to deliver exceptional customer experiences in a retail banking environment. This role requires strong leadership and communication skills, as well as the ability to manage multiple priorities and deadlines.
Key Responsibilities:- Lead a team of customer service representatives to achieve sales and service goals
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage and resolve customer complaints and issues in a timely and professional manner
- Collaborate with other departments to ensure seamless customer experiences
- Monitor and analyze customer feedback and sales data to identify trends and areas for improvement
- Develop and implement training programs to enhance customer service skills and knowledge
- Ensure compliance with bank policies and procedures
- 2+ years of experience in a customer-facing role, preferably in retail banking
- Strong leadership and communication skills
- Ability to manage multiple priorities and deadlines
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
- High school diploma or equivalent required; undergraduate degree preferred
- Competitive salary and bonus structure
- Opportunities for career growth and development
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Recognition and rewards for outstanding performance
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