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Warranty Claims Specialist

4 weeks ago

Tolleson, Arizona, United States Rush Enterprises Full time

Job Title: Warranty Claims Specialist

Job Summary:

The Warranty Claims Specialist is responsible for preparing, recording, and submitting warranty claims to central warranty, to the factory and/or distributor and reconciling them accordingly.

Responsibilities:

  • Process warranty claims on a timely basis for each franchise or distributor.
  • Separate warranty repairs, create splits in the business system as appropriate.
  • Review technician comments on repair operations, verify correct and complete for warranty submission.
  • Review parts on repair operations are correct and engage the appropriate parties for to ensure corrections are made when applicable.
  • Maintain competency in understanding OEM SRT times, challenging all parties to ensure all time is accounted for as approved for all RO line items.
  • Engage Foremen, OEM District Service Manager, and District Technical Manager as needed to ensure all appropriate entry or adjustment of technician time in the business system according to standard and agreement.
  • Code warranty repairs in the business systems to create claims.
  • Return open non-warranty repair operations to Service Administrator for invoicing or invoice to customer accounts.
  • Communicate with Central Warranty on resubmission for all rejected claims promptly or receive authorization to write them off.
  • Track and/or store warranty parts up to final claim resolution.
  • Verify parts have been shipped to the factory or distributor and provides parts/cores scrap list.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

  • High school diploma or general education degree (GED).
  • Three months related experience and/or training; equivalent combination of education and experience.
  • Appropriate manufacturer training.

This job posting does not state or imply that these are the only duties to be performed by this employee.

The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate: USD $19.00/Hr.

Maximum Pay Rate: USD $25.00/Hr.

Rush Enterprises