Pittsburgh Service Operations Manager
6 days ago
PumpMan Pittsburgh is a leading provider of pump systems and on-site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. As a Service Manager, you will be responsible for overseeing the timely completion and accuracy of work orders to ensure necessary parts are received accurately, timely and in accordance with inventory controls.
Key Responsibilities:- Delegating and directing service tasks, monitoring the progress of current projects, and managing our service team members to ensure the team's objectives and sales goals are met.
- Handling customer service complaints and concerns quickly and professionally to maintain good customer relationships and to ensure repeat customers.
- Auditing our service department to ensure the company's high standards, efficiency, and productivity goals are met.
- Oversee the scheduling of our technicians for small to large projects with tactical skills to continuously adjust and adapt scheduling to changing needs.
- Coordinate and manage weekly service meetings.
- A bachelor's degree, or equivalent, in business, administration, or related field; a two-year college, technical school, trade school; or seven to ten years related experience and/or training; or equivalent combination of education.
- Previous sales and management experience may be advantageous
- Strong industry knowledge
- Excellent leadership, communication, sales, and customer service skills
- Computer literacy and good organizational skills
- The ability to work under pressure and handle stress
- Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
We offer competitive compensation plus commission, family medical, dental, and vision insurance, 401(k) plan, basic life and AD&D insurance, paid time off, and holidays. Based on the location and requirements of this role, the estimated annual salary is around $85,000 - $110,000 depending on experience.
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