Nephrology Practice Operations Coordinator
4 weeks ago
Job Summary: We are seeking a highly skilled and experienced RN to join our team as a Medical Policy Coordinator in our Nephrology practice.
Key Responsibilities:
- Resolves patient complaints and reports unresolved complaints to the Site Manager promptly
- Delivers high-quality customer service
- Manages and prioritizes incoming and outgoing phone calls
- Performs clinical tasks according to practice policy
- Utilizes patient assistance options
- Performs precise venous and capillary phlebotomy
- Works prescription refills according to practice policy
- Communicates with ESRD Coordinator for dialysis seating
- Utilizes established workflows to maximize overall office efficiency
- Schedules hospital follow-up appointments according to policy
- Arranges hospital admissions
- Obtains prior authorizations
Requirements:
- EPIC Acumen experience preferred
- Minimum of 2 years of professional nursing experience; Med-Surg, ER, or Primary Care experience preferred
- Phone triage a must
- Proficient in Word, Excel, EMRs, Outlook
- Current CPR certificate
About Metrolina Nephrology: Metrolina Nephrology is the region's most recognized and experienced nephrology group, composed of 41 Nephrologists and 38 Nephrology Advanced Practitioners. Our practice serves patients from seven convenient locations, delivering care in an atmosphere that is personal, patient-centered, and compassionate.
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