Field Service Technician

4 weeks ago

Champlin, Minnesota, United States MDS Staffing Full time
Job Summary:

MDS Staffing is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for inspecting and installing equipment, working with contractors on-site for successful installation of equipment, and reporting on project status. You will also be responsible for maintaining, troubleshooting, and repairing customer's equipment as required. This is a full-time salary position with typical working hours from Monday to Friday, 7:00 a.m. to 5:00 p.m. However, occasional additional and/or off-hours work may be required.

Key Responsibilities:

  • Installation and troubleshooting of low and medium voltage switchgear, ATS's, circuit breakers, protective relays, and control systems.
  • Provide technical support for field startups, warranty claims, and maintenance contracts.
  • Troubleshoot and assist in configuration of control systems utilizing PLC/HMI control platform.
  • Travel (occasionally overnight and off-hours) as required to support installation, start up, and maintenance of equipment.
  • Perform product testing and test results reporting.
  • Assist with redline drawing updates.
  • Develops and maintains effective working relationships with manufacturers and vendor representatives.
  • Resolves customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction.
  • Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers.
  • Stays current with product updates and code changes.
  • Develops and delivers training on client applications.

Requirements:

  • 3+ years' experience in Field Service role.
  • Experience with programming PLCs and HMIs.
  • Understanding of 3-phase power systems is preferred. Power distribution, AC/DC, Voltage Circuit Theory, and practical troubleshooting skills.
  • Training in electrical theory and technologies. Understanding of low voltage and/or medium voltage electrical equipment is preferred.
  • Diesel Power generation related controls and experience, including paralleled systems.
  • Strong background in electrical power including low voltage and medium voltage and experience with most types of switchgear testing.
  • Reading schematics and blueprints for power control, automation, and customer technical support.
  • Superior problem solving, project management, and analytical skills.
  • Working knowledge of Microsoft Office products, including Outlook, Excel, Word, PowerPoint.

Working Conditions:

  • This position requires the ability to sit, and bend or stand for extended periods of time.
  • Ability to operate testing equipment safely and effectively.
  • Must have the ability to work flexible hours, weekends, holidays, and night work; this includes out-of-town.
  • Must carry a mobile phone and be available to take customer calls.
  • Must possess and maintain a valid Driver's license in good standing.
  • Must possess and maintain a valid United States Passport for international travel.

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