Senior Mortgage Collector

6 days ago

Jacksonville, Florida, United States Triad Financial Services, Inc. Full time
Triad Financial Services Inc. Seeks Bilingual Mortgage Collector

About Us: As a reputable and profitable company, Triad Financial Services Inc. is committed to delivering exceptional financial services. We are currently seeking a dedicated Bilingual Mortgage Collector (Spanish - English Speaking) to join our team.

Job Summary: This role involves generating high volumes of outbound calls to early stage delinquent borrowers, resolving delinquent accounts by demanding and collecting the full amount due, and documenting mortgage collection systems with all activities and communications.

Key Responsibilities:

  • Generate high-volume outbound calls to early-stage delinquent borrowers to resolve delinquent accounts.
  • Demand and collect the full amount due from delinquent borrowers, establishing a solid plan for payment.
  • Determine the reason for non-payment and document mortgage collection systems with all activities and communications.
  • Send Notice of Defaults (NODs) to customers when required and send letters to customers with pending post-dated payments.
  • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).
  • Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director, utilizing various free websites.
  • Process mortgage payments in accordance with established guidelines.
  • FOLLOW ALL COMPANY AND DEPARTMENTAL POLICIES AND PROCEDURES.
  • Utilize proper protocol for borrowers, clients, state, and federal regulations, as well as best practices.
  • Consistently meet or exceed monthly goals.
  • Be flexible with their time and schedule to meet the needs of the business.

Minimum Qualifications:

  • High School diploma or equivalent.
  • Solid PC skills.
  • Analytical and problem-solving skills and attention to detail.
  • Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences.
  • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.
  • Knowledge of Billing and Collections procedures.
  • Must be goal-oriented.
  • At least 1 year of telephone customer contact experience.
  • Ability to present a professional image to customers, coworkers, and external contacts.
  • Excellent verbal and written skills to communicate and negotiate with parties.
  • Ability to prioritize multiple tasks and work well under deadlines.
  • Knowledge of federal regulations and the Fair Debt Collection Practices Act.
  • Patience and ability to manage stress.
  • MSP experience is a plus.

Estimated Salary: $20-$22/hour based on industry standards and location.

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