Client Service and Production Support Specialist

1 week ago


Hot Springs National Park, Arkansas, United States ADP Full time
About the Role

We are seeking a highly skilled and motivated Client Service and Production Support Specialist to join our team at ADP. As a key member of our client-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Support: Provide timely and effective support to clients, addressing their inquiries, concerns, and issues in a professional and courteous manner.
  • Problem-Solving: Analyze and resolve complex client issues, utilizing your technical expertise and knowledge of ADP's products and services.
  • Communication: Develop and maintain strong relationships with clients, communicating effectively through various channels, including phone, email, and chat.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance client satisfaction and experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least two years of previous professional work experience in a customer-facing role.
  • Skills: Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Knowledge: Familiarity with ADP's products and services, as well as industry-specific terminology and regulations.
What We Offer
  • Competitive Compensation: Salary range of $15.00 - $27.98 per hour, depending on location and experience.
  • Benefits: Comprehensive benefits package, including medical, dental, vision, life insurance, and retirement savings.
  • Professional Development: Opportunities for training, development, and career advancement.
  • Diversity and Inclusion: Commitment to creating an inclusive and diverse work environment, with a focus on equity and belonging.


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