Food Service Operations Director for On-Campus Dining

5 days ago

Oxford, Ohio, United States Chartwells Higher Education Full time

Company Overview

At Chartwells Higher Education, we are redefining the on-campus dining experience by investing in high-tech, food-infused social spaces that foster meaningful relationships and interactions. Our dynamic team is driven by a passion to feed hungry minds and prepare students for success.

We are seeking a self-motivated individual to join our team as a Food Services Operations Director at Miami University in Oxford, Ohio. This role involves advising and participating in the day-to-day operations and financial success of a large multi-unit dining location on campus, adhering to contract guidelines, health department regulations, company standards, and expectations of food quality, freshness, and presentation.

Job Summary

This is an exciting opportunity to work with us in creating outstanding dining experiences for over 20,000 students, staff, and faculty at Miami University. You will be responsible for maintaining client and customer happiness by ensuring food quality and customer service standards are met consistently.

Key Responsibilities

  • Maintain client and customer satisfaction through consistent delivery of high-quality food and exceptional customer service.
  • Supervise and provide hands-on support for the hiring, training, and development of staff to uphold excellence in service and food quality.
  • Prepare and complete vital daily, weekly, and financial reports, including those related to food and labor costs.
  • Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.
  • Champion strong client relationships to align our programs with their objectives, driving happiness and retention.
  • Perform other duties as assigned to support the efficient functioning of dining operations.

Estimated Salary Range: $65,000 - $85,000 per year, depending on experience.

Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holidays
  • Associate shopping program
  • Health and wellness programs
  • Discount marketplace
  • Identity theft protection
  • Pet insurance
  • Commuter benefits
  • Employee assistance program
  • Flexible spending accounts (FSAs)

Requirements

  • Associate degree preferred but not required.
  • Six or more years of operational food service management experience.
  • Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.
  • Strong leadership abilities with validated experience in supervising and developing staff.
  • Excellent organizational skills and ability to prioritize optimally.
  • Outstanding customer service skills with a dedication to maintaining high standards of quality.
  • Proficiency in preparing and analyzing financial reports.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Must be experienced with computers.
  • ServSafe Certified.

Why Work for Us?

Chartwells Higher Education is committed to providing a supportive and inclusive work environment that values diversity and promotes opportunities for growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional development and advancement.

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