Housekeeping Specialist

1 week ago

Honolulu, Hawaii, United States Hilton Grand Vacations Full time

Overview

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

We believe at the core of our success are our Team Members who make every vacation we offer memorable for our Owners and Guests around the world.

Salary

The estimated annual salary for this role is between $47,888 - $59,133 per year, based on a 40-hour workweek and 52 weeks of work per year.

Job Description

Room Attendant Responsibilities:

  • Ensure that all guest rooms are thoroughly cleaned and prepared for new guests.
  • Transport cleaning supplies, amenities, and linens to guest rooms, and return and restock cart at end of shift.
  • Replace laundry bags and slips, and make up beds, cribs, and rollaway beds with clean linen.
  • Clean closets and door tracks on check-out rooms, under bed(s), chairs, and sofa, removing dust and debris.
  • Dust and polish all furniture, pictures, frames, mirrors, light bulbs, and switches, TV, remote, and cable box, and remove dust, spots, and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners, and telephones.
  • Inspect condition of all furniture for tears, rips, or stains and realign furniture to floor plan.
  • Open all drawers/doors in check-out rooms, remove items left by guest, and dust inside. Replace designated amounts of amenities in desk, drawers, and guest service directory, fire safety, rate cards, and DND sign and replace as needed, and clean and replenish the coffee maker set.
  • Vacuum throughout entire room and spray room with deodorizer.
  • Handle guest complaints, ensuring guest satisfaction.
  • Update status of rooms cleaned on assignment sheet and report any damages or maintenance problems to your supervisor.
  • Adhere to fire and emergency procedures, Lost and Found policy, including key control, and proper use of cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Perform all other duties as assigned and deemed appropriate by management.

Additional Responsibilities Include:

  • Empty trash containers and recycling bins, remove all terry cloths and replace with clean ones par to designated layout.
  • Remove all soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.

Benefits

  • Salary Range: $22.94 - $28.67 per hour
  • Medical, Dental, and Vision insurance
  • Financial Wellness - 401k/pension plan
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities...

Qualifications

  • High school diploma or equivalent
  • Proficiency in English (speak, read, write) to communicate with guests, co-workers, and management
  • Working knowledge of proper housekeeping equipment usage
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimal supervision
  • Interpersonal skills and the ability to work well with co-workers and the public.

Preferred Qualifications:

  • Prior hotel experience; experience as a housekeeper in a luxury hotel environment highly preferred.

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