Senior Information Technology Specialist

4 weeks ago


Mechanicsville, Maryland, United States Bon Secours Memorial College Of Nursing Full time
Job Summary

We are seeking a highly skilled Senior Information Technology Specialist to join our team at Bon Secours Memorial College of Nursing. As a key member of our IT department, you will be responsible for providing technical support for our student information system (SIS) and customer relationship management (CRM) system. Your primary focus will be on ensuring that these systems are performing optimally and enabling our strategic goals around student recruitment, admissions, graduation, and employment.

Key Responsibilities

Administer and support SIS and related technologies, including integrations with other systems.
Lead implementation, upgrade, integration, and enhancement projects, including leading conference calls and meetings, task tracking, support document creation, and status communication.
Build relationships with users and customers, responding to service requests in an effective, timely, and polite manner.
Work with I&T staff and vendor support to manage the resolution of incidents and requests.
Provide in-person and remote support for colleges, occasionally participating in issue resolution or upgrades that occur after hours.
Collaborate with I&T and customers to promote and implement standardization, utilization, integration, and optimization plans.
Assist with data collection, analysis, and reporting to support accreditation, regulatory, and decision-making requests.
Monitor SIS security, integrity, and privacy, and support business continuity planning.

Requirements

Three + years of general information technology experience.
Database (SQL) experience.
Associates Degree required, Bachelor preferred.

Preferred Qualifications

Five + years of general information technology experience.
Three + years of experience in a higher education environment.
Prior experience working with a student information system.
Prior experience working with a customer relationship management (CRM) solution.
Prior experience with Microsoft Dynamics CRM.
Prior experience with Anthology products.

About Us

Bon Secours Memorial College of Nursing is an equal opportunity employer. We offer a comprehensive benefits package, including medical, dental, and vision plans, flexible spending accounts, life insurance, and retirement savings plan. We also offer paid time off, educational assistance, and more.
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