Customer Service Representative

3 days ago


Aurora, Ohio, United States Waterway Carwash Full time
About the Job

We are seeking a Customer Service Representative to join our team at Waterway Carwash. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring that all customers have a positive experience during their visit.

Job Overview

The Customer Service Representative is an essential role that involves interacting with customers in a friendly and professional manner. You will be responsible for greeting customers, responding to their needs, and presenting car wash services, memberships, and additional purchase options to achieve sales and revenue goals.

Key Responsibilities
  • Provide excellent and timely customer service to create a pleasant experience for customers
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers
  • Maintain a safe, clean, and organized environment to ensure a positive visit for every customer
  • Keep convenience store merchandise stocked and organized, displays clean and well presented
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately
Requirements

To be successful in this role, you should have:

  • 6 months work experience in customer service, retail, or sales strongly preferred
  • A current and valid drivers' license
  • A professional demeanor, behavior, and appearance in accordance with company policy
  • The ability to perform all essential functions safely without endangering oneself or others
  • The ability to comply with local/State health code requirements for soda fountain and food service/sales
  • Ability to complete all required trainings/certifications required to perform any of the required functions
Benefits

We offer a competitive salary and a range of benefits, including:

  • Average $19/hour ($15 base pay + sales bonus)
  • Flexible scheduling – Evening, and Weekend shifts available
  • Tuition Assistance Program – up to $4,000 a year
  • Free Car Washes and Gas Discounts
  • Referral Bonus program
  • Recognized as a Top Workplace multiple years running
  • Advancement, Promotion, & Cross-Training Opportunities
Why Work at Waterway Carwash?

We pride ourselves on creating a positive work environment where our employees can grow and develop their skills. Our company values include:

  • Providing exceptional customer service
  • Embracing teamwork and collaboration
  • Fostering a culture of respect and inclusivity


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