Customer Experience Team Lead

1 week ago


Gaylord, Michigan, United States Five Below, Inc. Full time
Job Description

Overview

Five Below, Inc. is a rapidly growing retail company that offers an exciting and dynamic work environment. As a Customer Experience Manager at Five Below, you will be responsible for leading our team to deliver exceptional customer service and creating a memorable shopping experience.

Salary: $60,000 - $80,000 per year

Job Responsibilities

  • Ensure all crew members are providing excellent customer service through personal contact and training on the B.E.S.T. customer service experience.
  • Lead the store to achieve and maintain customer service score goals provided by the District Manager.
  • Responsible for front-end operations, including merchandising, equipment maintenance, and associate training.
  • Perform opening and closing procedures, maintain store cleanliness, and ensure the store is ready for customers at all times.
  • Participate in recruiting, training, coaching, developing, and supervising all crew members.
  • Partner with the store manager to review corporate communications and react accordingly.
  • Contribute to merchandising procedures and World Recovery as part of the store leadership team.

Requirements

  • High School Graduate or equivalent.
  • College experience preferred.
  • Minimum 2 years of management experience.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and maintain composure under pressure.

Work Environment

The ideal candidate will have a strong passion for delivering exceptional customer service and leading a high-performing team. You must be able to work a flexible schedule, including day, evening, weekends, and potentially overnight shifts. The ability to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures is also essential.



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