Wireless Solutions Expert
1 week ago
Company Overview:
T-Mobile is a leading wireless carrier that invests in its employees, providing a competitive total rewards package, including a base salary and compensation package. The company's Total Rewards Package ensures that employees receive the same level of care as customers.
Job Description:
As a Mobile Associate, you will work as part of a Retail Team of Experts to bring the T-Mobile brand to life. You will be a brand ambassador, building energy and excitement around products and services. You will thrive in a fast-paced environment, continuously evolving with technology innovations, customer needs, and retail experiences.
Responsibilities:
- Serve and Sell to Customers: Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store. Explore individual needs and provide hands-on demonstrations of the latest technology.
- Become Skilled with Digital Tools: Consistently use digital tools in interactions and onboarding to demonstrate how T-Mobile's ever-expanding coverage stacks up in customers' neighborhoods.
- Establish Relationships: Partner with T-Mobile employees across channels to collectively own the customer experience and resolve issues.
Education and Work Experience:
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Required)
Skills and Abilities:
- Passionate customer advocate with a desire to connect and have fun doing it (Required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
Salary: $19.00/hour
Benefits:
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Eligible for Annual Stock Grant and Incentives
Location: United States
Total Estimated Salary: $40,000/year (based on 20 hours/week)
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