Shift Manager

4 weeks ago


Portland, Maine, United States Insomnia Cookies Full time

As a Shift Leader at Insomnia Cookies, you will be the driving force behind a successful bakery operation. You will be responsible for predicting business flow, managing cash handling, and ensuring a safe and clean working environment for our guests and staff.

Key responsibilities include:

  • Providing exceptional customer service and quality products to all guests
  • Maintaining operations during your shift, communicating pertinent information, and monitoring production efficiency
  • Leading the cookie crew team, prioritizing and delegating tasks for baking, cashiering, packaging, and cleaning
  • Supporting and working alongside the Cookie Crew
  • Managing cash handling and deposits

Desired skills include:

  • At least 1 year of working experience in a customer service focused role
  • Point of Sale systems experience
  • Outstanding communication, time management, and people skills
  • Outgoing/friendly/patient demeanor
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed

Join our team of passionate and dedicated individuals who are committed to providing an exceptional experience for our guests. If you are a motivated and results-driven individual who is passionate about customer service and team leadership, we encourage you to apply for this exciting opportunity.


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