Software Technical Support Specialist

1 day ago

Louisville, Kentucky, United States Xerox Full time
About the Role

Xerox is seeking a skilled Technical Support Analyst to join our team in Louisville, KY. As a key member of our Technical Customer Services department, you will play a critical role in providing exceptional support to our customers and internal stakeholders.

Key Responsibilities
  • Provide subject matter expertise in XPSAS technologies and consult with users, support resources, and management to assess and resolve support issues.
  • Support the implementation/deployment teams during account implementations and provide support to the account teams/field resources in steady-state operations.
  • Implement system configuration changes as requested in accordance with change control process and review log files and/or use monitoring tools to analyze system performance.
  • Troubleshoot basic, intermediate, and advanced problems and recommend appropriate actions to achieve resolution.
  • Work closely with technology teams within the organization to ensure implemented changes to the software suite meet business needs.
Requirements
  • Proficiency in Microsoft Word, Excel, and PowerPoint, coupled with strong time management and communication skills.
  • Demonstrated ability to collaborate effectively within both traditional and virtual team settings.
  • Extensive experience in Print Output Management, including knowledge of printer technologies, Printer MIB, SNMP protocol, and Firmware level management.
  • Competence in Xerox Device Manager, Configuration set functionality, and Firmware Upgrade Policies.
  • Solid understanding of general protocols, networking, relational database concepts, and a minimum of three years of Information Technology experience.
Preferred Qualifications
  • Profound understanding of Microsoft operating systems, complemented by a bachelor's degree in computer science or related fields.
  • Familiarity with ITIL Fundamentals.
  • Additional expertise in YSoft SafeQ, CleoStreem, Equitrac, and Sharescan is advantageous.
About Xerox

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

We are committed to diversity and inclusion and encourage applicants from diverse backgrounds to apply.

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