Customer Service Representative

4 days ago


Lincoln City, Oregon, United States Chinook Winds Casino Resort Hotel Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Chinook Winds Casino Resort Hotel. As a key member of our staff, you will be responsible for providing exceptional guest service and ensuring that our customers have an unforgettable experience.

Job Summary

The Customer Service Representative will be responsible for interacting with customers on the gaming floor, answering questions, and resolving issues in a professional and courteous manner. You will also be required to promote club amenities and current promotions, as well as participate in making a fun and exciting atmosphere by utilizing the In-house PA system.

Responsibilities

  • Provide accurate information on club amenities and current promotions to guests.
  • Interact with customers on the gaming floor, answering questions and resolving issues.
  • Enroll new members, issue Winner Circle cards, and perform redemptions.
  • Participate in making a fun and exciting atmosphere by utilizing the In-house PA system.
  • Assist in the execution of casino programs, promotions, and special events.
  • Accurately group code promotions and events.
  • Perform ticket sales for concerts, tournaments, and events.
  • Answer phones and call back lists.
  • Distribute promotional items and assist with coat check.
  • Maintain general knowledge and provide information to guests about resort events, programs, and services.
  • Provide input or recommendations for improvements and changes in processes or services.
  • Access the player tracking system and make edits as necessary.
  • Query the player tracking database for specific marketing/gaming information.
  • Assist with events, including ushering, setup, breakdown, and item distribution.

Requirements

To be successful in this role, you will need:

Education and Experience

A high school diploma or GED is required, along with one year of customer service experience in a high-volume setting.

Skills and Qualifications

You will need excellent communication skills, a customer-oriented approach, enthusiasm, and interpersonal skills. Proficiency in Microsoft Office, particularly Word, Excel, and Outlook, is also essential. A Siletz Tribal Gaming License is mandatory.

Work Environment

This role will take place in a busy gaming environment with multiple distractions. The noise level is moderate to loud, and the environment may be subject to smoke and associated effects. Conditions of employment include passing a pre-employment drug screen, background investigation, and completing a 180-day introductory period.

Estimated Salary

$45,000 - $60,000 per annum, depending on experience.



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