Strategic Research Lead

7 days ago


Los Angeles, California, United States Fuel Cycle Full time
Job Description

We are seeking a highly skilled Strategic Research Lead to join our team at Fuel Cycle. As a key member of our organization, you will play a critical role in strengthening our partnerships with existing market research clients.

The primary responsibility of this position is to act as the primary point of contact for research, handling complex conversations/communications around research project design and analysis, and acting as a trusted advisor for strategic research decision making for customers in your book of business.

Key Responsibilities:
  • Act as a strategic research advisor/consultant and research subject matter expert to clients, sharing recommendations on best practices and offering thoughtful considerations and suggestions.
  • Transform business questions into strategic research plans, that produce insights for clients which empower them to make data driven business decisions.
  • Analyze data and craft insightful narratives that address market objectives and business goals in a clear, concise, and visually engaging format.
Client Relationship Management and Advisory

Own the account relationship and serve as the primary market research point of contact for assigned clients, facilitating complex conversations and communications related to project design, analysis, and unexpected challenges.

Foster and develop strong research relationships with clients, cultivating them into advocates for Fuel Cycle.

Gain a deep understanding of the customer journey and proactively address points of concern or feedback, including usage, satisfaction, and engagement.

Ensure client satisfaction by delivering high-quality market insights and managing client expectations.

Identify opportunities to expand client relationships through upsell and cross-sell initiatives.

Project Scope & Pricing

Develop market research project proposals, allocate research hours within budget constraints, and oversee project outcomes by assigning tasks to internal staff, contractors, or personal involvement.

Translate business inquiries into comprehensive market research plans, utilizing our internal platform to design and program research instruments.

Quality Assurance, Client Satisfaction and Deliverable Management

Execute tasks with meticulous attention to detail to produce market research deliverables of exceptional quality and accuracy.

Ensure data accuracy and its alignment with market objectives at every stage of the project to maintain both internal consistency and face validity, through management and oversight of internal teams.

Required Skills and Qualifications

To be successful in this role, you will need to have:

  • Minimum 7 years of custom market research experience.
  • Minimum 5 years of client-facing research consultation experience.
  • Prior success managing portfolio of clients; $500k - $1.5M of research volume.
  • Proficiency in market research software and Microsoft Office Suite.
  • Bachelor's degree in a related field.
Benefits

We offer a competitive compensation package, including:

  • A base salary of $90,000 - $110,000 per year, plus bonus.
  • Health/Dental/Vision Insurance.
  • 401k match.
  • Equity Purchase Option.
  • Flexible Work Schedule.
  • 15 Vacation Days + 7 Sick Days annually.
  • 12 Holidays + 4 Synchronized Recharge Days.
  • Parental Leave.
  • Monthly Internet/Phone Stipend.


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